Managing a growing short-let portfolio means keeping dozens of moving parts working together – guests, bookings, owners, suppliers, properties, finances and your internal team.
Light Touch provides experienced operational support to small and growing property management businesses. We can take responsibility for ongoing areas of your back office, from bookkeeping, reconciliations and owner payouts to guest support and property operations.
We can also help improve the way your business runs – building clearer workflows, systems and processes, documenting how things should be done and helping you create an operation that isn’t dependent on everything sitting with one person.
And when you don’t need permanent support, we can step in. Our team can provide experienced short-let cover for holidays, sickness, recruitment gaps, busy periods or unexpected capacity issues.
As your business grows, your systems and processes need to keep up. We can help streamline workflows, document processes and build practical systems that make day-to-day operations easier to manage.
Holidays, sickness, recruitment gaps and busy periods can leave a small team stretched. We provide experienced short-let cover across finance, owner payouts, guest support and property operations.
Having Light Touch on board has shown me the true value that can be found in support assistants. Kelly’s broad range of skills and experiences means that nothing is too much. She can adapt and turn her hand to all our needs and requirements. It helps that she is a lovely person too, and so easy to get along with. Kelly is the complete package.
A support specialist should be a natural extension of your business. We take on a multitude of tasks, that frees you up to do what you do best and what you enjoy most. We can help with a range of general tasks including admin, bookkeeping, general marketing and support customer services.
We also offer specialist help for independent short-let property managerss and event managers and planners.
The cost of using a support specialist often depends on the type and number of hours of support you require.
Our Retainer Packages start at 10+ hours per month. Hours are invoiced and due for payment upfront. This guarantees your time each month. You can find out more about our rates on our Prices page.
The joys of modern technology allows us to work with you remotely very effectively.
For example, you do not have share all of your login details and yet we are able to access many different accounts, systems and software on your behalf, using an application LastPass.
We can also use cloud-based filing systems like DropBox, OneDrive and Google Drive to share documents and organise your files.
Using a support specialist can work really well, without ever having to be in the same room!
A support specialist can be a great ‘first step’ if you are expanding and growing but do not feel ready to take on an employee. We work in a freelance capacity, so you don’t pay for breaks, sick days, annual leave or any other costs associated with having employees.
A support specialist is also incredibly cost effective. Pay only for the time taken to do certain tasks, and have work handed back, complete, by the deadline agreed.
Hiring a support specialist means you can access skills you do not have and hand over tasks you no longer wish to do or have time for.
It can be hard deciding what it is you want help with from a VA. Take a look at our admin, event management and travel planning service pages to learn more about the range of support we offer.
Then, consider what:
You don’t have to do this alone.
We are happy to discuss your business and work out who and how we can best support you. Book a call.
Find out more about our range of services and how you can make the most of having a support in your business, by getting in touch today.