Specialist support for short-let property management
Short-let property management support services to streamline operations and manage financial processes with ease
Use Light Touch to support your short-let property management business.
Managing short-term rentals involves constant coordination – guest communication, bookings, maintenance, compliance, and financial management all need to run seamlessly. The operational workload can quickly become overwhelming, especially as your portfolio grows. This is where we provide the next level of support, going beyond task-based assistance to deliver structured operational management.
We have extensive experience handling the administrative and financial tasks that keep your business running smoothly. From processing host payments and managing income reconciliation to coordinating essential operational workflows, we take care of the details so you can focus on growth and client relationships.
Whether you need hands-on booking management, streamlined financial oversight, or robust operational support, we provide a seamless extension of your team.
High standards
Our team also supports listing management, guest liaison, supplier coordination, and ensuring compliance with local regulations, helping you maintain high standards and an excellent reputation.
Free up your time
If you’re ready to enhance efficiency, improve guest experience, and free up your time, book a call today to find out how we can support your short-let property management business.
Support services
What we can do for you
Financial and administrative management
- Host payout reconciliation
- Commission and fee tracking
- Expense management and reporting
- Inbox and diary management
- Research and competitor analysis
- Marketing support and listing promotions
- General business admin
Property setup and maintenance
- Property listing creation
- Guest information packs and house rules
- Supplier and contractor sourcing
- Cleaning and linen service coordination
- Routine maintenance scheduling
- Inventory checks and replenishment
Guest experience and booking management
- Enquiry handling and guest communication
- Check-in and check-out coordination
- Managing guest reviews and feedback
Having Light Touch on board has shown me the true value that can be found in support assistants. Kelly’s broad range of skills and experiences means that nothing is too much. She can adapt and turn her hand to all our needs and requirements. It helps that she is a lovely person too, and so easy to get along with. Kelly is the complete package.
Benefits of using Light Touch for your short-let property management business
- Experience expertly processed and managed host payouts
- Bookings, payments, and expenses handled seamlessly
- Feel confident that guests are well-managed without the stress
- Maintain high property standards with reliable upkeep and coordination
- Free up your time while your short-let business runs efficiently
Services FAQs
What does a support specialist do?
A support specialist should be a natural extension of your business. We take on a multitude of tasks, that frees you up to do what you do best and what you enjoy most. We can help with a range of general tasks including admin, bookkeeping, general marketing and support customer services.
We also offer specialist help for independent short-let property managerss and event managers and planners.
How much does a support specialist cost?
The cost of using a support specialist often depends on the type and number of hours of support you require.
Our Retainer Packages start at 10+ hours per month. Hours are invoiced and due for payment upfront. This guarantees your time each month. You can find out more about our rates on our Prices page.
How does the ‘virtual’ element work?
The joys of modern technology allows us to work with you remotely very effectively.
For example, you do not have share all of your login details and yet we are able to access many different accounts, systems and software on your behalf, using an application LastPass.
We can also use cloud-based filing systems like DropBox, OneDrive and Google Drive to share documents and organise your files.
Using a support specialist can work really well, without ever having to be in the same room!
What are the benefits of using a VA?
A support specialist can be a great ‘first step’ if you are expanding and growing but do not feel ready to take on an employee. We work in a freelance capacity, so you don’t pay for breaks, sick days, annual leave or any other costs associated with having employees.
A support specialist is also incredibly cost effective. Pay only for the time taken to do certain tasks, and have work handed back, complete, by the deadline agreed.
Hiring a support specialist means you can access skills you do not have and hand over tasks you no longer wish to do or have time for.
I'd love to hire you, but I don’t know what to hand over?
It can be hard deciding what it is you want help with from a VA. Take a look at our admin, event management and travel planning service pages to learn more about the range of support we offer.
Then, consider what:
- skilled tasks you have to do that you aren’t so experienced with
- repetitive and time-consuming tasks are you fed up with
- your ‘ideal world’ would look like
You don’t have to do this alone.
We are happy to discuss your business and work out who and how we can best support you. Book a call.
Our support services
Find out more about our range of services and how you can make the most of having a support in your business, by getting in touch today.
