Premium service for operational management
Operational support services to ensure efficiency and scalability in your business
Use Light Touch to manage your projects, team and systems.
As your business grows, so do the complexities of running it. The day-to-day support provided by a support specialist is invaluable, but at a certain stage, businesses need more than just task-based assistance – they need structured operational management. This service is the next level up, designed for businesses that require high-level support to optimise workflows, implement systems, and maintain seamless operations.
We ensure your business is structured, efficient, and scalable. From streamlining processes and managing internal operations to overseeing project timelines and team coordination, we bring the organisation and expertise needed to keep everything running smoothly.
A proactive approach
This level of support goes beyond admin assistance – it’s about taking a proactive approach to ensure your business operates effectively. By handling the internal workings of your company, we allow you to step back from the daily operational burdens and focus on high-level decision making.
Structure and efficiency
If you need an experienced Operations Manager to bring more structure and efficiency to your business, book a call today. We’ll work with you to identify key areas of improvement and create a tailored support plan that allows you to work smarter, not harder.
Support services
What we can do for you
Business operations and systems management
- Process review and optimisation
- Standard operating procedure (SOP) creation
- Systems and tools setup
- Project management
- Supplier and contractor liaison
Team and client management
- Team onboarding and training support
- Client relationship management
- HR administration and compliance support
- Policy and documentation management
Financial management
- Budgeting and forecasting support
- Bookkeeping support
- Expense tracking and reconciliation
- Financial reporting preparation
Having Light Touch on board has shown me the true value that can be found in support assistants. Kelly’s broad range of skills and experiences means that nothing is too much. She can adapt and turn her hand to all our needs and requirements. It helps that she is a lovely person too, and so easy to get along with. Kelly is the complete package.
Benefits of using Light Touch for your small business
- Regain time to focus on business growth and strategy
- Ensure your operations run smoothly and efficiently
- Feel confident that your team and clients are well-supported
- Keep finances, systems, and processes organised and up to date
- Eliminate bottlenecks and improve business efficiency
- Have a trusted partner to help scale and streamline your business
Services FAQs
What does a support specialist do?
A support specialist should be a natural extension of your business. We take on a multitude of tasks, that frees you up to do what you do best and what you enjoy most. We can help with a range of general tasks including admin, bookkeeping, general marketing and support customer services.
We also offer specialist help for independent short-let property managerss and event managers and planners.
How much does a support specialist cost?
The cost of using a support specialist often depends on the type and number of hours of support you require.
Our Retainer Packages start at 10+ hours per month. Hours are invoiced and due for payment upfront. This guarantees your time each month. You can find out more about our rates on our Prices page.
How does the ‘virtual’ element work?
The joys of modern technology allows us to work with you remotely very effectively.
For example, you do not have share all of your login details and yet we are able to access many different accounts, systems and software on your behalf, using an application LastPass.
We can also use cloud-based filing systems like DropBox, OneDrive and Google Drive to share documents and organise your files.
Using a support specialist can work really well, without ever having to be in the same room!
What are the benefits of using a VA?
A support specialist can be a great ‘first step’ if you are expanding and growing but do not feel ready to take on an employee. We work in a freelance capacity, so you don’t pay for breaks, sick days, annual leave or any other costs associated with having employees.
A support specialist is also incredibly cost effective. Pay only for the time taken to do certain tasks, and have work handed back, complete, by the deadline agreed.
Hiring a support specialist means you can access skills you do not have and hand over tasks you no longer wish to do or have time for.
I'd love to hire you, but I don’t know what to hand over?
It can be hard deciding what it is you want help with from a VA. Take a look at our admin, event management and travel planning service pages to learn more about the range of support we offer.
Then, consider what:
- skilled tasks you have to do that you aren’t so experienced with
- repetitive and time-consuming tasks are you fed up with
- your ‘ideal world’ would look like
You don’t have to do this alone.
We are happy to discuss your business and work out who and how we can best support you. Book a call.
Our support services
Find out more about our range of services and how you can make the most of having a support in your business, by getting in touch today.
