About Light Touch Virtual Support
Virtual support services
Provided by experienced professionals
Light Touch is owned and operated by Kelly Draper, alongside a team of professionals, who together have over 20 years of experience working within events, planning, marketing, finance, HR and administration.
Learn more about Light Touch and our support specialists
We bring together a team of people with a range of expertise to offer specialist support for small business owners, particularly in the areas of administration, processes, bookkeeping, operational management and marketing.
Light Touch also offers support specialists who understand the world of event management, and can support event managers and event planners with the repetitive, but important, tasks to ensure everything runs smoothly in the lead up, organisation and at an event itself.
In addition, Light Touch has dedicated support specialists who can support independent short-let property managerss and travel planning, giving you back time to focus on supporting your clients by booking holidays of a lifetime and stress-free business trips.
Our goal at Light Touch is to work closely with our clients. We support you quietly behind the scenes, handling tasks that are time consuming, tedious, or specialist. We give you back time and freedom to focus on the tasks you love and, ultimately, help you to build a successful business.
Kelly Draper, Founder of Light Touch
Meet the Light Touch team
Light Touch offers a range of virtual support services thanks to a great team working together to give you added expertise and guidance.
Meet Kelly Draper
Founder and Virtual Support Manager
Meet Kelly, the driving force behind Light Touch Virtual Support.
I’ve spent much of my career in travel, hospitality, event management, and holiday lets – there’s a clear theme of travel and holidays throughout!
My background includes HR and finance roles supporting these industries, but I’ve always gravitated toward management and organisational positions.
Before founding Light Touch Virtual Support, I worked as an Internal Operations Director for a successful events and marketing agency. In this role, I supported a small operational team, led the Senior Management Team, and worked closely with the Managing Director to drive the business forward.
In 2022, I took the leap to set up my own business, focusing on online operations, with the aim of achieving the elusive ‘ideal’ work-life balance.
Expertise
Kelly’s core areas of expertise:
- Operations management
- Event management
- Finance and bookkeeping
Trish Barry
A seasoned professional
Meet Trish, a seasoned professional with a wealth of experience in business management.
“I started my career in hospitality and customer service before transitioning into finance and HR, which eventually led me to more operational roles. I spent over 20 years as an Administration Manager and Business Manager for a landscaping company. Initially, I supported the Managing Directors, but over time, I took on the full running of the business, allowing them to step away with confidence, knowing their company was in safe hands.
I moved into support work seeking a slower pace, but I was keen to use my experience and knowledge to help others. This role offers the flexibility I value, giving me more time for long walks with my dog and being present for my grandchildren. I understand how important this balance is and love providing support to busy business owners so they can achieve it too.”
Expertise
Trish’s core areas of expertise:
- Customer service
- Business management
- Finance admin
Kay Charnley
A versatile professional
Meet Kay, a versatile professional with extensive experience in banking and beyond.
“I spent 15 years in the banking industry, working across diverse roles including debt recovery, HR, call centre management, customer relations, and training and mentoring.
These experiences have honed my ability to manage people, resolve issues, and maintain a high standard of quality in everything I do.
Outside of work, I’m a mother of two with a passion for upcycling furniture and crafting. I’m also deeply involved in my community as a Parent Governor at the local nursery and a volunteer for charitable organisations and events, particularly those focused on green and sustainable living.
I’m proud to be Lean accredited and bring a detail-oriented, quality-focused approach to all aspects of my work.”
Expertise
Kay’s core areas of expertise:
- Customer relations
- Training and mentoring
- Process improvement and quality assurance
Jemma Madden
A marketing expert
Meet Jemma, a marketing expert with nearly two decades of experience.
“I have worked in Marketing, Communications, and PR for almost 20 years, gaining a wealth of experience in both corporate and small business environments. This diverse background allows me to bring a wide variety of skills and perspectives to the table.
Over the years, I’ve supported B2B, B2C, and not-for-profit organisations, showcasing my versatility and deep understanding of varied audiences and target markets.
I love the flexibility that being a support offers, as it enables me to deliver results for our clients exactly when they need them most.”
Expertise
Jemma’s core areas of expertise:
- Content marketing
- Social media
- Marketing strategy
Dani Gallimberti
A property operations specialist
Meet Dani, a property operations specialist with advanced expertise in building streamlined systems for short-let businesses.
“I began my career in 2018, running my own holiday let business in Argentina before moving into large-scale property management. I’ve since managed over 100 properties in Brighton and supported more than 1,500 homes across the UK in a corporate role.
Alongside my operational experience, I specialise in creating bespoke Monday.com setups that simplify workflows, strengthen processes, and support efficient, stress-free management. I design systems that bring clarity to complex operations, helping owners and teams work with confidence and ease.
I’m passionate about blending creativity and logic to build tools that reduce overwhelm and keep businesses running smoothly.
Outside of work, I enjoy spending time with my children, baking, and watching true crime documentaries. I also hold a Master’s degree in Business Management with Entrepreneurship.”
Expertise
Dani’s core areas of expertise:
- Monday setups
- Systems
- Creativity and logic
Alisha Davies
A finance professional
Meet Alisha, a finance professional with extensive experience across all areas of business finance.
“I have spent the last ten years working in the finance industry in roles spanning accounts payable, receivables, debt recovery, payroll, and financial management. This breadth of experience allows me to support small business owners with both the everyday financial tasks and the more complex areas that often take up valuable time and headspace.
I focus on bringing clarity, accuracy, and calm to the financial side of a business, giving my clients the freedom to focus on what they do best, knowing their numbers are managed with care. I’m committed to helping business owners feel confident and in control of their finances, reducing the pressure around bookkeeping, day-to-day tasks, and staying tax efficient.
Outside of work, I’m a mother of two and enjoy spending weekends at our family’s holiday home, exploring the Peak District together.”
Expertise
Alisha’s core areas of expertise:
- Accounts payable
- Payroll
- Financial management
Who we love to work with
As you can see, as a team of VAs, we really understand the importance of work-life balance. Let us help you get that back too.
We take satisfaction from sharing our vast experience from our previous jobs, roles and career paths to help you with your own small business. We support the admin and financial side, as well as streamlining operations, everyday processes and simplifying repetitive tasks.
If you are…
- A small business who is struggling to keep on top of everything
- An independent short-let property managers who is bored of the repetitive administrative tasks
- An event manager or planner who wants to get back to the fun stuff
… get in touch with us today.
We help you to:
- Get back a work-life balance
- Make everyday tasks easier
- Feel less overwhelmed by the financial and bookkeeping responsibilities
- Streamline processes and operations so you can get more done
- Take the dull bits of your job out of your hands
- Enjoy running your own business again … most importantly!
Specialist support for small business owners
Administrative and financial tasks taken care of
Use Light Touch to support your small business. We specialise in all key areas of support assistance, including administration, operational management, marketing, HR, bookkeeping and finance.
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Specialist support for event managers
Help to manage a multitude of organisational elements
We offer dedicated support to take on the behind-the-scenes workload, allowing you to focus on delivering memorable events.
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Specialist support for short-let property management
Managing short-term rentals involves constant coordination
We provide the next level of support, going beyond task-based assistance to deliver structured operational management.
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Premium service for operational management
Ensure efficiency and scalability in your business
From streamlining processes and managing internal operations to overseeing project timelines and team coordination, we bring the organisation and expertise needed to keep everything running smoothly.
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Now you know a bit more about us, we’d love to learn more about you and your business.
